Refund policy
Refund Policy
Thank you for shopping with us. If you are not completely satisfied with your purchase, we are here to help. Please review our refund policy below:
Returns & Refunds
- Eligibility: Refunds are available for products that are defective, damaged, or incorrect upon arrival.
- Time Frame: You must request a return within 7 days of receiving your order.
- Condition: Items must be unused, in their original packaging, and in the same condition as when received.
Return Process
- Contact our customer service team at support@gearboxsports.my with your order details and reason for return.
- We will provide instructions for returning the product.
- Once we receive the returned item and verify its condition, we will process your refund.
Refund Method
- Refunds will be issued to the original payment method used during purchase.
- Please allow 7-14 business days for the refund to be processed after receiving the returned item.
Shipping Costs
- Customers are responsible for return shipping costs unless the product is defective or incorrect.
- Shipping fees are non-refundable.
Exchanges
- If you wish to exchange for a different model or size, please contact us within the specified return period. Exchanges are subject to product availability.
Non-Refundable Items
- Use or worn products
- Items without original packaging or tags
- Customized or personalized products
Damaged or Lost Items
- If your item arrives damaged or lost during transit, please contact us immediately for resolution.
Contact Us
For any questions regarding refunds or returns, contact us at support@gearboxsports.my