Shipping policy

Shipping Policy

Thank you for shopping with us! We are committed to delivering your orders quickly and efficiently. Please review our shipping policies below:

Order Processing

• Orders are processed within 1-3 business days (Monday - Friday, excluding public holidays).
• Once your order is confirmed, you will receive a confirmation email with your order details.

Shipping Methods & Delivery Times

• Standard Shipping: Estimated delivery within 5-7 business days.

Note: Delivery times are estimates and may vary depending on your location and unforeseen circumstances.

Shipping Fees

• Shipping fees are calculated at checkout based on the destination and the selected shipping method.
• Free shipping is available for orders exceeding a certain amount (if applicable) — details will be displayed at checkout.

Order Tracking

• Once your order has shipped, you will receive a tracking number via email to monitor your shipment status.

Delivery Address

• Please ensure your shipping address details are accurate and complete. We are not responsible for delays or non-delivery caused by incorrect address information.

International Shipping

• We currently ship within Malaysia ONLY.

Delayed or Lost Items

• We will do our best to ensure timely delivery. However, delays due to customs, weather, or other circumstances are beyond our control.
• If your package is lost or significantly delayed, please contact us for assistance.

Contact Us

• If you have any questions about your shipment, please reach out to our customer service team at info@gearboxsports.my.